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This page sets out how ol44 operates its policies for accounts, transactions and site content accessible in Bangladesh. Access and eligibility depend on your local law and the eligible regions listed in our terms — read through each section to understand where you stand.
ol44 operates under a policy framework that applies to all accounts opened through our platform. Whether your account activity involves bKash deposits, Rocket transfers or Upay wallet movements, the same policy terms govern your relationship with us. We do not modify core policy terms based on which payment method you use — the framework applies uniformly across transaction types. Your use of the site constitutes acceptance of these terms as they are published. We update policy documents when our operational or legal position changes, and the version date shown at the foot of each policy document is the one currently in effect. If a conflict arises between a translated summary and the primary policy text, the primary text prevails. Eligibility to hold an account depends on your local law and the eligible regions we have configured. We do not make representations about lawful access in jurisdictions where access is restricted. It is your responsibility to confirm that opening and maintaining an account complies with the laws that apply to you. If you have a question about whether a specific region or account type is within policy scope, use the contact routes on this page to ask before transacting.
Our policy covers account access, transaction records and site content served through ol44. Third-party services linked from our platform — including payment processors — operate under their own terms. This section clarifies what is inside and outside our policy scope so you know where to direct a question.
Login sessions, account settings, wallet balances and transaction history shown in your account area are all within this policy. If you have a question about a record in your account, raise it through the support routes published on this page.
Deposits and withdrawals processed through bKash, Rocket or Upay are subject to our transaction policy while they are within our system. Once a transfer leaves our platform to an external wallet, the payment provider's own terms apply.
Game content, promotional notices, policy documents and support pages published on ol44 fall within the scope of this policy. We are responsible for the accuracy of information we publish directly; we are not responsible for third-party links or external resources.
Payment processors, game studios and external services accessible through our platform operate independently under their own terms. Our policy does not extend to their data handling, transaction processing or user agreements. Review their terms separately before using those services.
You have several practical steps available to you under our policy framework. The account area is your first point of reference: transaction records, deposit history linked to bKash or Rocket movements, and current account status are all visible there once you log in. If a record looks incorrect — an amount, a date or a wallet reference — you can raise a correction request through our support channel without waiting for a scheduled review cycle. For questions about how your data is handled, what information we hold, or how long we retain account records, contact us directly using the routes listed in the Support section below. We will respond with the information held on your account. If you want to close your account, submit the request through the account settings page or contact support and we will walk you through the steps shown there. Every request is handled individually — we do not process account changes automatically without your confirmation.
Log into your account to see your full transaction history, including bKash and Rocket deposit references. The records shown there are the live version we hold.
If your name, contact details or wallet reference is incorrect, open the account settings page and follow the update fields shown. For fields that cannot be self-edited, contact support with the correction.
Send your question to our support channel with your account reference. We will identify which policy section applies and respond with the relevant detail — no need to identify the exact clause yourself.
To close, suspend or adjust your account, use the settings page or contact support directly. We will confirm the action taken and provide a reference for the request.
We keep contact routes straightforward. For policy questions, account corrections or data requests, use the channels below. Always include your account reference when you write so we can pull your records without delay.
Open the chat widget from any page on ol44. Use this route for account-level questions where you need a specific record checked against your account reference.
Send policy questions, correction requests or data inquiries to the support email address published in the Help section of the site. Include your account reference and the specific policy point you are asking about.
The Help section on ol44 lists published policy documents, FAQ entries and step-by-step account guides. Start here to find the policy section relevant to your question before opening a support ticket.
Our approach to data, cookies and account security is set out in the policies published on this site. Here is a plain summary of each area so you know what to expect before reading the full documents.
We collect information, transaction references and session data needed to run your account. We do not sell this data to third parties. The full scope of what we collect and how we use it is described in the Privacy Policy published on this site.
Our site uses cookies to keep your session active and to remember account preferences. You can review or adjust cookie settings through your browser. Some cookies are needed for the account area to function correctly — disabling them may affect how your account loads.
We apply verification steps at login and at withdrawal to confirm account identity. If you believe your account has been accessed without your permission, contact support immediately using your registered contact detail so we can review the session records.
We retain account and transaction records for the period required under our operational policy. If you close your account, we may retain certain records for the minimum period required. Contact support to ask about the retention period that applies to your account.
These are the questions we hear most often about our legal framework, account rights and data practices. If your question is not here, use the support routes above.
Yes. Our policy framework covers all account activity regardless of which payment method you use. Whether you transact through bKash, Rocket or Upay, the same account terms and data handling rules apply to your account while funds are within our system.
Log into your account to view your transaction history and account details. For a broader request about what data we hold, contact support by email with your account reference and specify what information you are asking about. We will respond with the details held on file.
If a record in your account area appears incorrect — a deposit amount, a date reference or a wallet ID — raise it with support and include your account reference and the specific transaction in question. We will review against our records and advise on the next step.
When you close your account, we retain certain records for the minimum period required under our operational policy. We do not use those records for marketing after account closure. Contact support to ask about the specific retention period that applies to your situation.
Access depends on your local law and the eligible regions we have configured. We do not confirm eligibility for specific locations. Check whether your local regulations permit access before opening or maintaining an account with us.
Contact our support channel by live chat or email with your account reference and a description of the policy decision you want to dispute. We review each case individually and will provide a written response. Include any reference numbers from previous correspondence to help us locate your file.